Our Business Plan

2020 to 2025

Business Plan Banner

 

Every five years, all water companies are required to submit a Business Plan to Ofwat, the economic regulator. 

On 3 September 2018, we submitted our Business Plan, detailing our proposals for the years 2020 – 2025.

At the core of our business and this Plan, is our vision to be the UK’s leading community-focused water company. Our vision is underpinned by four outcomes. These are the things customers have told us matter most to them:

  • Supplying high quality water, you can trust

  • Making sure you have enough water, while leaving more water in the environment

  • Providing a great service that you value

  • And minimising disruption to you and your community

 

Business Plan for 2020 to 2025

 

Ofwat Pro Forma

 

Financial Model

Affinity Water Ofwat Financial Model >

 

PR19 Data Tables

PR19 Data Tables >

PR19 Data Table Commentaries >

 

Our Business Plan 2020 to 2025 Appendices

Appendix 1 - Business Plan Glossary >

Appendix A - Guidance Note >

Appendix B - WISER Report >

Appendix C - Data Strategy >

Appendix 2 - Our Track Record >

Appendix 3 – Listening to Customers and Stakeholders >

Appendix 4 – Our Outcomes and Performance Commitments >

Appendix 5 – Trading Procurement Code and Bid Assessment Framework >

Appendix 6 – Wholesale Technical Support Document >

Appendix 7 – Delivering Great Customer Service >

Appendix 8 – Our Community Approach >

Appendix 9 – Ensuring Long Term Resilience >

Appendix 10 – Ensuring Affordability and Financeability >

Appendix 11 – Governance and Assurance >

 

Watch our Business Plan video

 

Click here to access our Customer Challenge Group Business Plan Report.

 


 

Our Business Plan

2015 to 2020