Enhanced status for Affinity Water

Ofwat has confirmed that it will grant our Business Plan for 2015-2020 ‘Enhanced’ status.

This announcement is very exciting for our business. Over 12,500 customers responded to our consultations and helped shape the Business Plan we submitted to Ofwat in December 2013. We are delighted that Ofwat supports how we plan to serve our customers and communities over the next five years.

This decision means we can start early to implement these plans, which includes investing £500 million in the local economy.

Our customers expect us to continue to listen to them and make further steps towards our vision of being the leading community-focused water company.


Our commitments to you



Business Plan

Business Plan Consultation

Business Plan Summary Brochure

Draft Determinations

Recalibrated Incentives and Board Assurance Statement

Risk and Reward submission