Our Business Plan

2020 to 2025

Business Plan Banner


Every five years, all water companies are required to submit a Business Plan to Ofwat, the economic regulator. 

On 3 September 2018, we submitted our Business Plan, detailing our proposals for the years 2020 – 2025.

At the core of our business and this Plan, is our vision to be the UK’s leading community-focused water company. Our vision is underpinned by four outcomes. These are the things customers have told us matter most to them:

  • Supplying high quality water, you can trust

  • Making sure you have enough water, while leaving more water in the environment

  • Providing a great service that you value

  • And minimising disruption to you and your community


Business Plan documents 


Watch our Business Plan video


Click here to access our Customer Challenge Group Business Plan Report.



Our Business Plan

2015 to 2020