Our Future Plans


To find out more about how we are planning for the future, click on the links below;

Water Resources Plans

We publish our Water Resource Management Plan every five years to show how we plan to supply enough water to meet demand over the next 25 years. Follow this link to also view our Drought Management plans.

Strategic Direction Statement

Our Strategic Direction Statement provides our vision for the next 25 years, the challenges that we will face and how we need to manage these to ensure that we can meet the needs of our customers today and in the future.

Business Plan

Every five years, all water companies are required to submit a Business Plan to Ofwat, the economic regulator. On 2 December, we submitted our Business Plan, detailing our proposals for the years 2015 – 2020. Our plan sets out:

  • Our overall strategy and the implications for customer bills;

  • Our strategic objectives in terms of service performance, quality, the environment and other outputs;

  • The activities necessary in the 5 year period to deliver these objectives; and

  • The scope for improving the efficiency of our service.

Click here to find out more.

Customer Challenge Group

Our Customer Challenge Group is an independent group, with an independent chair, who will advise, challenge and support us in the development of our future plans to ensure they reflect your priorities.

Customer Engagement Programme Report - November 2013

Customer Engagement Programme Report - November 2013 (Appendices)