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23 September 16

Affinity for Business



From April 2017 all businesses customers, charities and public sector organisations will be able to choose their retailers for water and waste water services.


Affinity Water Limited is embracing the opportunity this represents and has already established a dedicated customer service team for non-household customers within its existing business.


To bring this to life for customers ahead of the new retail market opening, Affinity Water Limited has rebranded its non-household customer services as Affinity for Business. The new brand will be introduced to non-household customers in the Affinity Water supply area throughout the autumn and an application for a licence to provide water supply and waste water services in England has been made.


The dedicated Affinity for Business customer service team will continue to work with customers to save water, save energy and save money, reducing the environmental impact of their operations in the process.



Simon Cocks, Affinity Water CEO commented:

“At Affinity Water we are committed to establishing ourselves as the UK’s leading community-focused water company. A key component of this relates to how we support our business customers."


"I am delighted to announce the launch of the Affinity for Business brand as part of our preparation for the new market when it opens next year. The dedicated Affinity for Business team will continue to provide a high quality service to our business customers and support the communities we serve”.



Helen Gillett, Director of the Affinity for Business team commented:

“The water industry is evolving, giving the option to all businesses to choose who supplies their water and waste water services from next April. I am delighted to lead the Affinity for Business team and believe our thorough understanding of the local communities in which our business customers operate, makes us uniquely placed for the future retail market."


“We have exciting plans for the new retail market which will enable us to deliver even better, high quality services that enable our customers to concentrate on their core business activities.”


The Affinity for Business team will continue to deliver reliable, high quality services that support long term relationships, providing tailored solutions that help businesses manage their water use, saving energy and money.




About Affinity Water Limited

We are committed to delivering a high quality water service to all of our customers. We provide 900 million litres of water each day to a population of more than 3.5 million people in parts of Bedfordshire, Berkshire, Buckinghamshire, Essex, Hertfordshire, Surrey, the London Boroughs of Harrow and Hillingdon and parts of the London Boroughs of Barnet, Brent, Ealing and Enfield. We also supply water to the Tendring peninsula in Essex and the Folkestone and Dover areas of Kent. For more information please visit


About Affinity for Business

Your water, your business: our focus


What makes us a different kind of Water Company? It starts with our dedication on supplying high quality drinking water, but it goes deeper than that. At Affinity for Business we are focused on making your life easier as a business, recognising your company’s key requirements and meeting them through all we do. We work in partnership with you to make sure that you receive the very best level of service, the best rates and the best advice to help you save water and money throughout your organisation.

For more information please visit

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