Contact the press office

The Communications team handles all media enquiries on behalf of Affinity Water and its employees.

Our office hours are 8.00am to 5:00pm, Monday to Friday, and we also operate an emergency out of hours media service.

This service is available from 5:00pm until 7:00am, Monday to Friday and 7am until 7pm during weekends and public holidays. We aim to respond to all enquiries as soon as possible and within two-hours.

Please note the Communications team only deals with enquiries from members of the media.

If you are a Affinity Water customer and you would like to speak to someone about an issue relating to your water supply, please visit the Customer Site.

Tel: 01707 277 110


Alternatively you can send us your enquiry online by completing our Media enquiry form.