Our Performance

As a community focused water company, we are committed to being open and transparent with you about how we are performing in our communities.

We developed these performance commitments through extensive consultation with customers and stakeholders while building our Business Plan for the period 2015-2020.


Performance Reports

Click below to learn more about how we are performing


Find out how the water industry is performing as a whole


Company Performance for October 2016

We will update these figures on a monthly basis and they have a three month delay to ensure greater accuracy.

The table below shows our monthly performance at a company level against the final target we are aiming for over 2016-17.


Monthly Community Performance

Our area is broken down into 8 water resource zones, which we call communities. These communities are named after local rivers and streams to build a link between you and your local water sources.

The table shows how we are performing in each of our 8 communities and provides some detail on the length of pipework and population in each.